Community Responders LLC

Emergency Response Training

Cancellations, Refunds and Training Policies

*Scheduling and Payment of course trainings confirm that you understand all policies within the following information below*


PAYMENT POLICY

Individuals are required to pay for courses and schedule skills session immediately via online appointment platform. Appointments will not be confirmed without payment. Business clients may opt out of using the online appointment platform to reserve training if they prefer to receive an invoice for payment when scheduling individual staff members for online courses.  For businesses scheduling training for their staff: Confirmation will be made to hold training date; However, payment must be received within 7 days and/or no later than 72 hours (if made within same week) of training request in order to prevent training from being cancelled.  For public classes and private, individual training: No payments will be accepted day of training unless first approved by management and confirmed via email notification. Individuals granted an option to pay via invoice are done so as a courtesy on a case-by-case basis. Payment must be made within 7 days of request or no later than 72 hours of training (if scheduled in the same week) to avoid cancellation. Community Responders accepts payment via invoice, online and via phone. Cash and check payments are accepted on a case by case basis and must be approved first by management and confirmed via email. 


REFUNDS

No refunds will be permitted for online courses that have been accessed. If you are a healthcare professional and require training for your employer, be sure that they accept ASHI (American Health and Safety Institute) or the ARC (American Red Cross) as an approved accreditation provider. We are not responsible for certifications not accepted by your employer and no refunds will be given after certification is granted. Refunds requested for classes not cancelled with advanced notice will incur a fee, as cards for certification and training materials are prepared in advance. Full refunds will be provided up to 72 hours before scheduled training. A late cancellation fee of 25% will be retained if refund requested thereafter. We will gladly reschedule your training as needed without a fee. Please allow up to 14 days for refund to be processed.


DISCOUNTS FOR BUSINESS/GROUP TRAINING

Discounted fee's are offered as a courtesy. We require that all groups offered any discounted service must adhere to the student ratio requirements in order to receive discounted rate.  Rate includes travel fee. Rate ranges vary on the course requested. For example;

CPR/FA Up to 5 students: $35 per person

5-10 students $30 per person

10 to 15 students: $25 per person

over 15 students: $20 per person


Groups not having the initial expected number of students are required to pay the fee at the student number in attendance. This requirement can be waived by the owner only, and is on a case by case basis only.


We do offer training for all ages, groups involving children over the age of 10 are offered certification at a significantly reduced rate per minor. We do not provide certification cards for students under the age of 10, but gladly encourage participation and learning as well! 


CANCELATIONS AND RESCHEDULING OF INCOMPLETE TRAINING

As mentioned above, payments not made within allotted time frame will be cancelled. For Blended training sessions, online courses MUST be completed in order to continued with skills session. Four (4) hours prior to session, online training completion will be confirmed, if not completed, you will be notified via text and email advising that completion is required to avoid cancellation. If online course is not complete within 2 hours of skills session, the session will automatically be cancelled and must be rescheduled. Refunds are not provided after course has been accessed, we will gladly reschedule training as needed. 

Business and group classes that are canceled without advance notice lose any discounted rate that was offered. Cancelation fee's apply to payments already made unless group reschedules for future date.


TRAINING DISCLAIMER

Students and participants assume all risks associated with taking CPR/First Aid and associated courses with Community Responders, LLC. Certain courses can be physically exhausting and hold the potential of causing injury. Our company will not be held liable for injuries including and up to death due to improper technique or any other injuries intentional or accidental during our classes including and up to death. While our staff will ensure that all techniques are done safely, any individual who may have complications with movement, or prior medical ailments assume responsibility for their well being due to participation. Please advise your instructor at the beginning of class if you have any concerns with being able to perform the tasks required in the class(es) **Health Precautions and Guidelines During Training